The role and value of image capture for banks is without question. Document scanners are used to improve financial accuracy and customer service throughout every banking location. Unfortunately, many banks that use a check capture system designed for easy and fast teller operations produce the opposite. Understanding the common problems associated with scanners from a teller's point of view will provide the perspective you need to purchase solutions for your company, rather than complications.
Teller Problem: Scanning Documents Excessively Due To Common Exceptions
Repeatedly scanning checks that register as errors or exceptions is a typical frustration for tellers, and an even bigger annoyance to customers that are patiently waiting to process their transactions. The most effective way to turn a complicated bank check capture into a smooth transition is by using equipment featuring adaptive thresholding. Devices that are designed with adaptive thresholding functions act as a multiple settings reader each time documents are scanned, intelligently selecting the highest quality bitonal images before they are displayed. This eliminates the need for tellers to keep feeding the machine countless times to produce a read that is satisfactory for banking purposes and customer records.
Teller Problem: Manually Inputting or Correcting Information That Fails To Read
If the objective of a financial institution is to improve document accuracy and customer relations simultaneously, a machine that requires a teller to manually enter information completely misses the mark. When dealing with confidential, valuable, and precise figures, the risk of financial loss from simple human error is astronomical. Besides accuracy issues, manual input requires a teller to spend unnecessary time with each customer, stalling the line. No one likes to wait in a long line at their local banking branch. The excessive amount of time spent by each customer waiting will produce devastating consequences as they close accounts to switch to a faster serving competitor.
OCR (Optical Character Recognition) and MICR (Magnetic Ink Character Recognition) verification and correction is the best way to avoid manual input hassles. These technologically advanced scanners feature four unique magnetic algorithms to verify each document. By comparing both the magnetic and optical readings, this type of bank check capture software proves to be the most reliable way to deliver accurate images to tellers, every time.
Teller Problem: Not Knowing How to Correct a Malfunctioning Scanner
There is a difference between selecting a device that will successfully update your operations, and choosing products that are next to impossible for tellers to operate on their own. High tech does not mean you should have to call a specialist every time common malfunctions occur. When tellers are unable to fix simple problems, they are also unable to serve customers. Scanners automatically equipped with diagnostic and self adjusting features will correct errors before they interrupt customer services within your branch. Self adjusting feed rollers are also available to compensate for the expected wear and tear over time, ultimately increasing the amount of time tellers are doing their jobs, rather than pushing buttons to coax their equipment to work.
Common complaints from tellers using bank check capture equipment is explained to give buyers valuable tools for purchasing image capture for banks throughout their organization.
